FAQs

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FAQs

Orders & Shipping

We do make personalized orders. We may suggest to put a special ornament on the side of the bag or your name/initials. We are always opened for other ideas from your side. Please get in touch with us to share your ideas.

Upon the request we can add any message and gift wrapping. It may cost extra fee, depending on the packing. Please see contact us directly before the purchase if you have any special requests.

Possible to make a wholesale order. The price may be adjusted depending on the number of ordered items.

For cooperation, please write us at rootbags.store@gmail.com 

All returns are possible within 14 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping costs cannot be refunded. Exchanges are also possible, only if you return the bag in its initial condition.

Please note, that individual orders CANNOT be returned.

You can consult other Terms & Conditions here. 

Ukraine: 2-3 working days

Europe: 5-7 working days

USA: 10-16 working days

Asia & Australia: 14-16 working days

All shipments can be tracked with a special tracking number which will be available when the package arrived to your country.

We can ship it via FedEx or DHL, approximately the price will be 40-80$ (depends on the country) for 2 working days delivery. If you’d like to order the express delivery, please let us know your exact address. Then we will contact the company for further details of your shipping.

Please contact us if you have such a case and we’re going to recontact the post service for the details of your parcel.  And please don’t worry. For example, during the winter holidays, post services may have some delays due to the increased amount of parcels. Thank you for your patience!

How do I take care of my ROOT bag?

Wood is covered with 3 layers of protection, so no worries you can take it out when it rains/snows/ heavy sun etc.
If you dirt your bag, simply use a wet rag, you can add some soap if needed (for both wood and felt).

If you dirt your bag, simply use a wet rag, you can add some soap if needed (for both wood and felt).
With time and in case of frequent usage felt bag can start pilling (like pilling on sweater). Simply use lint remover and your bag will look like new again!

Contact us now! We are always happy to help you!

No worries, it’s not heavier than a simple leather bag! We tried to minimize the thickness of wood as much as possible. So the weight of tote bag is 500 gr, bamboo bag is even lighter: 300 gr.

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