Terms & Conditions

/
Terms & Conditions
ESTIMATED DELIVERY TIMES

North America: 1-2 weeks

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 1-2 weeks

Asia Pacific: 2-3 weeks

We’ll do our best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

VAT, TAXES, & IMPORT FEES

Buyer is responsible for all VAT, import fees, and taxes imposed by your country. Custom authorities require that we state the value of your order directly on your package.

PAYMENT

Payment on website can be done with the following payment systems: 

  • PayPal 
  • LiqPay (Visa, MasterCard)
  • Bank transfer (only SEPA, EU bank accounts) 
  • Cash on delivery (only for Ukraine) 

RETURN POLICY

To return an item, please contact us within: 14 days of delivery.

Send items back within: 30 days of delivery

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

The following items CANNOT be returned or exchanged
  • ANY custom or personalized orders
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping costs are non-refundable. 

ORDER CANCELLATION

We do not accept order cancellation, but please contact us if you have any problems with your order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@root-bags.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please consult FAQs here.

Start typing and press Enter to search

Shopping Cart

No products in the cart.